Information we collect from you
Information you provide to us
Account and User Profile Information
When you sign up for a Homecare Hub Account, we require that you provide certain information such as your first name, last name and email address. Optional information includes a profile picture and phone number.
In order to provide homecare providers with enough information to provide the needed services, accurate patient information is required. This includes the patients first name, last name, date of birth, phone number, and address. Optional information includes the patient's email address, diagnosis and any other additional information you feel is relevant for the homecare provider.
To help create Homecare Hubs, we require Hosts and users to share certain information. This includes Hub Details such as required services and number of members, Address, and Schedule, along with patient details such as name, age, gender, diagnosis (to match patients with similar diagnosis), interests, preferred language and other information provided by the user.
Care Provider Information
Care providers provide information about their business, such as name, address and contact information, as well as the services they provide including pricing.
To user certain feature of the Homecare Hub platform (such as booking care or joining a Hub), we require you to provide certain financial information, such as your credit card information, to facilitate the processing of payments.
Communication between users, patients, hubs, hub members and agencies are collected, along with any information that is voluntarily provided, to facilitate these communications and understand the nature of the communications to further improve the user experience.
Information provided to us from Third Parties
Agencies on the Homecare Hub platform provide information about users and patients such as comments, assessment requests, schedule, billing information and any other information used to provide quality service to patients.
How we use information we collect
We use the information we collect to
· Connect patients with care providers;
· Provide, improve, expand and promote the Homecare Hub platform;
· Facilitate communication between patients and Care Providers;
· Facilitate transactions and payments;
· Provide you with customer support;
· Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
· Personalize the experience for users and patients;
· Help match patients to Hubs
How we share the information we collect
Sharing between users
Some basic, non-identifying information that you provide is shared with other users hosting, joining or requesting to join a Hub. This includes information such as your first name, postal code (to show/use your general location), diagnosis, care required (PSW, Nurse, etc.), interests, preferred language, gender, age, and preferred schedule.
Sharing between users and Care Providers
User Profile, Patient information and communications are shared with Care Providers to allow them to provide the requested services. Care Provider information is shared with users and patients to allow them to search the Homecare Hub platform, request and use the provided services, and communicate with Care Providers.
While you can prevent your browser and/or device from sharing location information at any time through your Browser and Device’s settings, Patient and Care Provider location is core to the Homecare Hub Platform and without it the services can not be provided.
Editing and Accessing Your Information
We are committed to protecting the data of all users on Homecare Hub platform. While reasonable precautions have been taken to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.